Focus on WhatsApp – next-level customer loyalty and service across all channels
The new WhatsApp Add-on expands the sina platform with a live channel that reaches customers where they already are: on WhatsApp. This makes customer communication more direct and efficient — and it integrates seamlessly into existing communication to perfectly connect service and marketing.
The sina cockpit serves as an intuitive chat manager for direct customer interaction. Automated messages — from appointment booking and reminders to birthday greetings — can be planned and sent with ease. At the same time, the combination of print and digital communication maximizes impact and strengthens customer loyalty.
What matters is not simply “switching on” WhatsApp, but taking a holistic view of communication and orchestrating all channels effectively. As always, the sina platform provides proven, preconfigured recommendations to support this.
Advantages of the new WhatsApp Add-on:
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Direct, personal communication for every customer
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Automated appointment scheduling and reminders
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Asynchronous conversations reduce workload for your team
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Faster service leads to satisfied and enthusiastic customers
Whether spontaneous messages, personalized appointment arrangements, or automated notifications — the WhatsApp Add-on turns WhatsApp into a powerful tool for your customer communication. Businesses benefit from more efficient workflows, greater customer proximity, and significantly enhanced service quality.
This makes sina not only a communication tool but also a solution that reduces the workload of in-store staff through optimized service processes — allowing them to focus fully on their core expertise again.
With this add-on, sina demonstrates how modern, cross-channel customer retention works today: personal, efficient, and close to the customer.
Contact:
hallo@sina-system.de
Tel. +49 5258 97447-26
www.sina.de
